Frequently Asked Questions

Setup FAQs

Basic set up takes less than 10 minutes and advanced set up takes Less than TWO hours. Girikon’s Smart SMS team provides assistance in the set-up of the app.

A. Smart SMS app has Reply from Email feature. When an SMS is sent and a reply is received that reply can be sent to both the app and the Email. Thereafter, the conversation can continue from Email or SMS as per convenience of both Sender and Receiver. Video Link for the same is provided

Usage FAQs

Basic set-up takes Less than 10 minutes and advanced set-up takes Less than TWO hours. However, you will also get set-up assistance from team Girikon.

Yes, Smart SMS app supports automation. Process builders provided by Salesforce can be used

On the Smart SMS app, you will find OPT out number tab and there you can create a new OPT out number

Absolutely, the links passed in SMS through the Smart SMS app are clickable

B. Smart SMS app has Reply from Email feature. When an SMS is sent and reply is received that reply can be sent to both the app and the Email. Thereafter, the conversation can continue from Email or SMS as per convenience of both sender and receiver

A. Smart SMS app supports following formats- 'png','jpg','jpeg','gif','bmp','pdf','mp4','mpeg','webm','3gpp','3gpp2'

Yes, Emojis can also be sent from conversation view on the object record page.

Yes, Smart SMS app allows users to send messages to multiple countries. If SMS is sent to the US then country code isn’t required. For rest of the countries, country code is required.

Yes, in Smart SMS app we can send clickable links in the SMS and Pictures and Pdfs as MMS

Yes, you can create Report of SMS History object and export that Report

All the messages are stored in your Salesforce Org and Salesforce is GDPR compliant.

Yes, our App is in line with each Salesforce (Winter, Spring, and Summer) releases.

Yes, Smart SMS app allows you to run surveys.

Following are the different scenario when the delivery of your messages would fail:

  • Number is Invalid and Not Specified in Correct Format – To avoid delivery failures we recommend keeping mobile numbers in the international format. For instance, within the UK the numbers you start with a 0 when calling or SMS (i.e. 01509 813888). However, for an international call or SMS to the UK, you need to add the prefix (44) and remove the leading 0 (i.e. +44 1509 813888).
  • Carrier Spam Filters – Most carriers prefer to use regulations to control the flow of spam. In developing markets, however, technology is used to filter out unwanted texts and velocity. These filters, however, are not perfect and can lead to filtering out legitimate SMS traffic, as well. Some filters even send back a fake handset delivery confirmation. You think your message is delivered, but it is not. Furthermore, filter technology is in constant evolution, and associated algorithms change constantly. Keeping a track of which carriers filter and how, is indeed a complex task.
  • Invalid Sender-ID – Frequently seen when trying to use non-authorized Sender ID in North America, where a long virtual number or short code is required

In case of Objects, unlimited SMS can be sent and in case of Reports, 2000 SMS can be sent.

Yes, SFDC campaigns can be used to send out bulk messages, but only through Contact and lead object

From Number FAQs

You can add as many ‘From Numbers’ from Smart SMS app.

Yes, you need to buy your own number from Vendors like Twilio, Vonage or Messagebird

License and Purchase FAQs

That depends on Vendors (Twilio, Messagebird, Vonage) from where the number was purchased.

It depends on message vendor that you will have to choose namely Twilio, Messagebird or Vonage

Go to appexchange.salesforce.com, then go to profile icon, then go to My Installs and Subscriptions. After that choose your app and choose buy now. Thereafter you need to add address and number of users.

In Trial period you will get free 100 SMS Credits which will be valid for a week.

$6 per user per month.

Yes, there is a discount of $2 USD per user for Non-Profits.